900bet Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information 900bet collects, why we collect it, how we store and protect it, and the rights you hold over your own data as a player in Bangladesh.
1. Introduction
900bet is committed to handling your personal data with transparency, care, and integrity. We do not sell your personal information to third parties. We do not share your data with advertisers or marketing networks outside of the 900bet platform. Every data practice described in this Policy exists for a specific, legitimate operational purpose — account management, payment processing, identity verification, fraud prevention, or legal compliance.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, all of which govern your relationship with 900bet. We may update this Policy periodically; the effective date at the top of this page reflects the most recent revision. Registered players will be notified of material changes by email.
2. Information We Collect
900bet collects personal information that is necessary to operate the platform safely and in compliance with applicable regulations. The categories of data we collect are outlined below.
3. How We Use Your Data
Account Management
Your registration data is used to create and maintain your 900bet player account, authenticate your identity on each login, and communicate important account notifications to you. Without this data, we are unable to operate your account or provide access to platform services.
Payment Processing
Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are retained for a minimum of five years to comply with financial record-keeping obligations and to support dispute resolution. Payment data is shared only with the specific payment processor required to complete your transaction.
Identity Verification and Fraud Prevention
KYC documents and identity data are used to verify that you are who you claim to be, to confirm that you meet the minimum age requirement of 21 years, and to detect and prevent fraudulent, collusive, or money-laundering activity on the platform. This processing is a legal and contractual necessity; without it, 900bet cannot permit withdrawals or maintain the integrity of the platform.
Responsible Gaming Monitoring
Gaming activity data — including session length, bet frequency, and loss patterns — is monitored by our responsible gaming systems to identify players who may be displaying signs of problem gambling. Where our systems flag a concern, a member of the 900bet support team may reach out to you directly. This monitoring exists solely to protect your wellbeing and is not used for commercial profiling.
Platform Improvement and Analytics
Aggregated and anonymised technical data — from which no individual player can be identified — is used to analyse platform performance, identify technical errors, and improve the overall user experience on 900bet. Individual player data is never used for commercial analytics, sold to data brokers, or shared with advertising technology platforms.
Customer Support
Communications data from live chat, support tickets, and email is used exclusively to resolve your queries, investigate disputes, and provide a record of advice given by the support team. Support records are retained for up to three years and may be reviewed for quality assurance and staff training purposes.
900bet operates on a strict data minimisation principle — we only collect what is necessary, retain it only for as long as required, and restrict access to it to the smallest possible group of authorised personnel. Your data is never used to build advertising profiles or sold to any third party.
4. Data Sharing and Third Parties
Payment Processors
To complete financial transactions, 900bet shares the minimum necessary payment data with authorised third-party payment processors including bKash, Nagad, Rocket, Upay, and card-processing networks. These processors operate under their own privacy policies and are contractually required to handle your data securely and only for the purpose of completing the transaction.
Game Software Providers
Games on the 900bet platform are powered by third-party software studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive a player identifier and session token to initialise game sessions. They do not receive your full name, payment details, or contact information. All game providers are contractually bound to handle session data in accordance with fair gaming and data security standards.
Identity Verification Services
For KYC verification, 900bet may use a third-party identity verification service to authenticate documents submitted by players. Identity documents shared with such services are used solely for verification purposes and are not retained by the verification provider beyond the period necessary to complete the check.
Legal and Regulatory Disclosure
900bet may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, valid legal process, or a binding order from a competent authority. In such cases, 900bet will disclose only the specific data requested and will notify you of the disclosure where legally permitted to do so.
We do not sell your data. 900bet does not sell, lease, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. This commitment applies unconditionally to all player data, including anonymised or aggregated data.
5. Cookies and Tracking
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. 900bet uses cookies and similar local storage technologies to keep you logged in during a session, remember your preferences, and monitor platform performance. No cookies used by 900bet track your activity on other websites.
Types of Cookies We Use
- Essential cookies: Required for the platform to function correctly. These enable login sessions, security tokens, and transaction integrity checks. They cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your language preferences, display settings, and recently visited game categories to improve your experience on return visits.
- Analytics cookies: Collect anonymised data about page load speeds, error rates, and navigation patterns. This data is used solely to improve platform performance and contains no personally identifiable information.
Managing Cookies
You may configure your mobile browser or device settings to block or delete cookies at any time. Please be aware that disabling essential cookies will prevent you from logging in or using the platform normally. Functional and analytics cookies may be disabled without affecting core gameplay. For guidance on managing cookies in your specific browser, refer to your device's help documentation.
6. Data Retention
Retention Periods
900bet retains your personal data for the following periods, after which data is securely deleted or anonymised:
- Account and registration data: Retained for the lifetime of your account plus five years following permanent account closure.
- Financial transaction records: Retained for a minimum of five years from the date of the transaction to meet financial record-keeping requirements.
- KYC identity documents: Retained for five years following account closure or the completion of the KYC process, whichever is later.
- Support correspondence: Retained for three years from the date of the most recent interaction.
- Technical and device logs: Retained for 12 months on a rolling basis, then deleted.
Extended Retention
Where an account is subject to an ongoing investigation, dispute, regulatory inquiry, or legal hold, 900bet may retain relevant data beyond the standard periods described above until the matter is fully resolved. Players will be informed of any such extended retention where legally permissible.
7. Data Security
900bet implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. The key technical and organisational measures in place are described below.
256-bit SSL Encryption
All data transmitted between your device and 900bet servers is encrypted using industry-standard 256-bit SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
Always ActiveEncrypted Data Storage
Sensitive data stored on 900bet servers — including passwords and KYC documents — is encrypted at rest using strong cryptographic standards. Passwords are hashed using a one-way algorithm and are never readable by 900bet staff, even in the event of a data breach.
Hashed PasswordsAccess Controls
Access to player data within 900bet's internal systems is restricted on a strict need-to-know basis. Staff members access only the data required to perform their specific role. All internal data access is logged and subject to regular audits by our security team.
Role-Based AccessFraud Detection Systems
900bet's automated fraud detection systems monitor transactions and account activity in real time. Unusual patterns — such as multiple login attempts from different locations, rapid deposits followed by immediate withdrawals, or irregular betting sequences — trigger security reviews and may result in temporary account holds pending investigation.
Real-Time MonitoringBreach Notification
In the unlikely event of a data security breach that affects your personal information, 900bet will notify affected players within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, and the steps taken to mitigate any harm.
72-Hour NoticeNo Unsolicited Password Requests
900bet will never contact you by email, live chat, SMS, or phone to ask for your account password or full payment card details. If you receive such a request purportedly from 900bet, treat it as fraudulent and report it to our support team at [email protected] immediately.
Phishing Warning8. Your Data Rights
As a 900bet player, you hold specific rights over your personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We will respond to all data rights requests within 30 days of receipt.
Right of Access
You have the right to request a copy of the personal data 900bet holds about you. Upon a verified request, we will provide a structured summary of your data including registration details, transaction history, KYC status, and support correspondence records.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Most registration details can be updated directly from within your account settings; changes to identity-verified data (such as legal name or date of birth) require a new KYC submission.
Right to Erasure
You may request deletion of your personal data by closing your 900bet account and submitting a data erasure request to the support team. Please note that certain data — particularly financial transaction records and KYC documents — must be retained for legal compliance purposes even after account closure, as described in Section 6. Data subject to mandatory retention will not be deleted until the applicable retention period has elapsed.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to 900bet in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data processed on the basis of your consent or for the performance of your account contract with us.
Right to Object to Processing
Where 900bet processes your data on the basis of legitimate interests — for example, for platform analytics or responsible gaming monitoring — you have the right to object to that processing. We will assess your objection and cease or restrict the processing unless we can demonstrate compelling legitimate grounds that override your interests.
Exercising Your Rights: To submit any data rights request, contact the 900bet support team at [email protected] with the subject line "Data Rights Request" and include your registered username and mobile number so we can verify your identity before processing the request. All requests are handled within 30 days.
9. Minors and Age Verification
900bet does not knowingly collect or process personal data belonging to persons under 21 years of age. The platform is strictly intended for adults aged 21 and above. If we discover that a registered account belongs to a person under 21, that account will be immediately closed, all associated data will be deleted (except where retention is required by law), and any balance will be forfeited. Parents and guardians are encouraged to use device parental controls to prevent minors from accessing online gambling platforms.
10. Changes to This Policy
900bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing new data processing activities, changing our retention periods, or adding new third-party partners — we will update the effective date at the top of this page and notify registered players by email to the address on file. We recommend that you review this Policy periodically to stay informed of how your data is being handled.
Your continued use of the 900bet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure and data erasure as described in Section 8.
Contact for Privacy Enquiries
All privacy-related questions, data rights requests, and concerns about our data handling practices should be directed to the 900bet support team. You can reach us at:
- Email: [email protected] — subject line "Privacy Enquiry"
- Live Chat: Available 24 hours a day, seven days a week via the 900bet platform
- Response Time: We aim to respond to all privacy enquiries within two business days
Your Data Is Safe with 900bet
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